At SSKE (sske.info), we are committed to delivering premium quality Spices, dry fruits and dates, to our customers in a safe and timely manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
All orders placed on sske.info are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed, it will be handed over to our trusted delivery partners for shipment.
2. Shipping Locations
SSKE currently ships products:
- Across India
- Including major locations such as Thane, Kalyan, Mumbai, Navi Mumbai, and Maharashtra
We are continuously expanding our delivery network to serve more locations.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location:
- Local delivery (Thane / Kalyan / Mumbai): 2–4 business days
- Other locations in Maharashtra: 3–5 business days
- Pan‑India delivery: 4–7 business days
However, delivery times are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, are clearly displayed at checkout before you complete your purchase.
SSKE may offer free shipping on selected products or promotional orders, which will be mentioned on the product or checkout page.
5. Order Tracking
Once your order is shipped, you will receive shipment details such as tracking ID and courier partner information via email, SMS, or WhatsApp (if applicable).
You can use this information to track the status of your delivery.
6. Packaging & Handling
All SSKE products are carefully packed using hygienic and food‑grade packaging to ensure freshness and prevent damage during transit.
We take extra care while packaging premium food products like dates and dry fruits to maintain quality until delivery.
7. Delays in Delivery
While we strive to meet delivery timelines, delays may occur due to:
- Courier partner issues
- Incorrect or incomplete shipping address
- Natural calamities or force majeure events
SSKE shall not be held responsible for delays caused by factors beyond our control, but we will always assist you in tracking your order.
8. Incorrect Address or Failed Delivery
If an order cannot be delivered due to an incorrect address or repeated unsuccessful delivery attempts, the order may be returned to us.
In such cases, re‑shipping charges may apply, and refunds (if any) will be processed as per our Refund & Return Policy.
9. Damaged or Missing Products
If you receive a damaged package or missing item:
- Please contact us within 24 hours of delivery
- Share clear photos or videos of the package and product
We will investigate the issue and provide a suitable resolution as per our policies.
10. Contact Information
For any shipping or delivery‑related queries, please contact:
SSKE
Website: https://sske.info
Email: info.sske2012@gmail.com
Phone: +91‑8369997916 / 7977189500
Thank you for choosing SSKE. We appreciate your trust in us for premium quality Spices and dry fruits delivered across India.