FAQ

FAQ Help Center

Welcome to the SSKE Dry Fruits and Spices FAQ section. Here you can find answers to some of the most common questions about our products, orders, payments, shipping, delivery, and returns.

Popular Questions

We’re here to help! If you can’t find your answer, get in touch with us through our contact page.

SSKE offers a selection of premium dry fruits, authentic spices, dry fruit products, and elegant gift boxes. Our range may include products such as cashews, almonds, pistachios, raisins, dates, walnuts, seeds, spices, masalas, and specially prepared dry fruit gift packs. Product availability may vary from time to time.

We take care to source, handle, pack, and dispatch our products with attention to quality and hygiene. Our dry fruits and spices are packed carefully to help maintain their quality during storage and delivery. Customers should follow the storage instructions provided on the product packaging after receiving their order.

Absolutely. Our powders contain Zero added sugar, Zero preservatives, or Zero artificial flavors. We use a slow-grinding process to ensure the nutritional integrity of the fruit remains intact.

Yes! Our powders are designed for all age groups. The Dates Powder is a popular natural sweetener for baby porridge, while the Mixed Dry Fruit powder is an excellent protein booster for milkshakes and smoothies.

We source premium-grade walnuts that are high in Omega-3 fatty acids. Because we don’t use chemical bleaching agents, our walnuts retain their natural oil & colour and earthy, slightly sweet flavour

These are traditional regional blends from coastal Maharashtra. Malvani Masala is known for its fiery red color and blend of 15+ spices, while Agri Koli Masala has a distinct, bold aroma perfect for seafood and authentic curries. We follow “Ghar-ghuti” (homemade) style recipes for these.

Yes. We take pride in our “House of Quality” promise. We source whole seeds, clean them thoroughly, and grind them in small batches to ensure you get 100% pure spice without any added starch or colors.

Our spices are best used within 12 months of packaging. Since we don’t use artificial preservatives, the aroma is most potent when fresh. Always use a dry spoon to avoid moisture entry.

While it is a specialty spice, it is incredibly versatile! It adds a deep, smoky richness to Maharashtrian dry vegetables (Sukkhi Bhaji) and certain lentil preparations.

Yes! We specialize in festive gift packs and corporate hampers. You can mix and match our Whole Dry Fruits, Chocolates, and Laddus to suit your budget and brand.

We have been in business since 2018 with a focus on high turnover, meaning our stock is refreshed weekly. Every pack comes with a clear manufacturing and expiry date for your peace of mind.

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Delivery & discounts

SSKE may provide prepaid payment options and Cash on Delivery (COD), subject to availability and eligibility. The payment options available for your order will be displayed during checkout.

Yes, Cash on Delivery may be available for eligible orders and serviceable locations. COD shipping charges are based on the total shipment weight:

  • Below 500 g: ₹70 shipping charge.
  • Up to 1 kg: ₹135 shipping charge.
  • Above 1 kg: ₹175 shipping charge.

The applicable charges will be displayed during checkout before you place the order.

Please inspect the outer package when you receive your order. If the package appears damaged or tampered with, contact us as soon as possible and provide your order details along with clear photographs of the package and products received. We will review the issue and assist you according to our applicable return and refund policy.

Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to description shall be delivered. Confirmation would be seeking from the customer for the same through email.

There is a time frame to cancel the order within 6 hours after the purchase of products.

If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

The estimated delivery time may differ depending on when and how you buy the product in SSKE. Delivery for the metropolitan cities will be 3 business days. The delivery for other regional areas will be 5 – 7 business days. A business day does not include Saturdays and Sundays.

For questions about products, orders, payments, shipping, delivery, returns, or corporate gifting, please contact SSKE Dry Fruits and Spices through the contact information provided on our website. We are happy to assist you with your questions and order-related concerns.