At SSKE, we take great care to ensure that our products are properly packed and delivered in good condition. However, if you receive an incorrect, damaged, expired, faulty, or defective product, you may be eligible for a return, replacement, or refund, subject to the conditions outlined below.
Eligibility for Returns and Refunds
You may raise a return or refund request if:
- You receive a damaged, expired, faulty, or defective product.
- You receive a product that is different from the product you ordered.
All return, replacement, and refund requests are subject to verification and approval by SSKE.
While we make every reasonable effort to provide a smooth return and refund process, certain restrictions may apply in order to meet our business, legal, hygiene, and contractual obligations.
Conditions for Returning Products
Please ensure that the following conditions are met when requesting a return:
- Return requests must be made within 7 days of product delivery.
- The product must be returned in the same condition in which it was received.
- The product must be unused and unopened, wherever applicable.
- The product must be returned with the original invoice and packaging.
- The original brand packaging must be intact.
- Products must be returned in their original form and condition.
- Replacement of a product is subject to the availability of the same product at the time of processing the request.
If more than 7 days have passed since the product was delivered, we may be unable to offer a refund, return, or exchange.
How to Raise a Return or Refund Request
To raise a return, replacement, or refund request, please contact us by email at:
Your email should include the following information:
- Name of the product
- Order ID
- Clear images of the product received
- Images showing the Batch ID clearly, wherever applicable
- A detailed description of the issue or nature of your claim
The claim must be raised within 3 days of receiving the product for us to review the issue promptly.
Refund Process
Once the returned product is received, it will be inspected by our team.
We will notify you through the email address provided while placing the order regarding the receipt of the returned product. After the inspection is completed, we will inform you about the status of your refund request through email and/or phone.
If your refund is approved, the refund will be processed according to the applicable payment method and our refund procedures.
Replacement
If a replacement is approved, it will be subject to the availability of the product at the time the request is processed.
If the same product is unavailable, SSKE may contact you regarding the available options, subject to the applicable refund and replacement policy.
Contact Us
For any questions regarding returns, replacements, or refunds, please contact us at:
Email: sskent.2018@gmail.com